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Insurance FAQs

Financial matters should not come between you and your relapsing-remitting multiple sclerosis (RRMS) therapy. Shared Solutions® believes you should not have to choose, interrupt, or discontinue your RRMS therapy because of financial reasons. Whether you are currently on COPAXONE® or just starting out, Shared Solutions® will work with you to help find the financial answers you need.

Other people with MS have questions regarding their insurance, too, and the following are some of the most frequently asked. For the answers, click on a question or select the Show All button to see all the answers.
If I switch insurance companies, will I be rejected because of a preexisting condition?
It's very important that you have all the information you need before making a change that may impact your coverage. Insurance plans can vary depending on the individual company's policies, and it can be challenging to make sense of plans on your own. That's why Shared Solutions® offers a team of Case Managers who can help look into the particulars of your situation.

The Case Managers at Shared Solutions® won't stop until they've done everything they can to research all of your options and find personalized financial solutions, if possible, for you.

When you call Shared Solutions® at 1-800-887-8100 and provide the name of the insurance company, one of our Case Managers can contact the company to determine its preexisting condition policy. We can also help you understand how the policy you're considering may impact your coverage for COPAXONE®.
My spouse lost his/her job, and he/she carried the insurance. How do I get coverage in the interim?
There are options, such as COBRA and HIPAA (a federal law designed to help protect people who have a history of health problems). Make sure to call Shared Solutions® at 1-800-887-8100. We can help walk you through the necessary steps to apply for coverage.
I changed insurance companies/providers. What do I have to do?
COPAXONE® is covered by most medical insurance carriers. Shared Solutions® can help you verify whether your new insurance plan covers COPAXONE®. To speak with someone at Shared Solutions®, call 1-800-887-8100.
Is COPAXONE® covered by insurance?
COPAXONE® is covered by most medical insurance carriers. Shared Solutions® can help you verify whether your insurance plan covers COPAXONE®. And if your insurance changes, we'll work to re-verify your coverage for COPAXONE®. If you do not have insurance, or if you need help paying for COPAXONE®, Shared Solutions® can refer you to other financial assistance programs.

To speak with someone at Shared Solutions®, call 1-800-887-8100.
Can Shared Solutions® help me enroll in Medicare/navigate Medicare coverage?
At times, navigating the Medicare system can be challenging. That's why Shared Solutions® has made sure to address these needs with dedicated Medicare specialists. Shared Solutions® can assist you with evaluating Medicare Part D plans. These evaluations are customized to recommend the best coverage for COPAXONE®, as well as any other medications you may be taking. And, if needed, Shared Solutions® can provide referrals for financial assistance if you need assistance getting through the “donut hole.”

To speak with someone at Shared Solutions®, call 1-800-887-8100.
Can Shared Solutions® assist me if I don't have any form of insurance?
At Shared Solutions®, we’ll do our best to help you find financial assistance. Shared Solutions® can provide referrals to other sources of financial assistance, including free product if you qualify. Shared Solutions® can help you navigate the application process and will make follow-up calls to remind you to return your paperwork in a timely fashion.

To speak with someone at Shared Solutions®, call 1-800-887-8100.
Is there any assistance available to help me keep track of enrollment deadlines?
Shared Solutions® can help COPAXONE® patients prepare for key enrollment deadlines.

Stay on top of important insurance coverage dates by signing up for insurance reminders or put the dates in your COPAXONE® Injection Tracker.
Is there any assistance available to help me understand my insurance benefits/evaluate Medicare Part D programs?
Call Shared Solutions® at 1-800-887-8100, and your dedicated Case Manager can help you navigate the system, whether it's understanding your insurance benefits or helping you evaluate Medicare Part D programs.
My co-pay has changed. What should I do?
COPAXONE Co-pay Solutions™ could help lower your co-pay to no more than $35 per month out of pocket.† Click here to see if COPAXONE Co-pay Solutions™ is right for you.

If COPAXONE Co-pay Solutions™ isn't right for you, Shared Solutions® may still be able to help.

If your co-pay has changed, Shared Solutions® will work with you to help find the financial answers you need, whether you are currently on COPAXONE® or just starting out. Call Shared Solutions® at 1-800-887-8100.

†Certain limits and restrictions apply.
Terms and Conditions: COPAXONE Co-pay Solutions™ is open to both new and existing patients who are residents of the US or Puerto Rico and who have private insurance coverage. The offer is not valid for patients covered in whole or in part by Medicaid, Medicare, TRICARE, or any other federal or state government pharmaceutical assistance plan or program (regardless of whether a specific prescription is covered), or by private health benefit programs that reimburse for the entire cost of prescription drugs. Use of this offer must be consistent with the terms of any drug benefit provided by a health insurer, health plan, or private third-party payor. This offer is void in Massachusetts or where otherwise prohibited by law, taxed, or restricted. No additional purchase is required. This offer is valid only at participating pharmacies and may be changed or discontinued at any time without notice. This program is not health insurance.
My benefits have changed. What should I do?
If your benefits have changed, whether you are currently on COPAXONE® or just starting out, Shared Solutions® will work with you to help find the financial answers you need. Call Shared Solutions® at 1-800-887-8100.
My financial situation has changed. What should I do?
If your financial situation has changed, Shared Solutions® will work with you to help find the financial answers you need, whether you are currently on COPAXONE® or just starting out. Call Shared Solutions® at 1-800-887-8100.
My marital status has changed. What should I do?
If your marital status has changed, whether you are currently on COPAXONE® or just starting out, Shared Solutions® will work with you to help find the financial answers you need. Call Shared Solutions® at 1-800-887-8100.
I have insurance but I still need help with my monthly costs/co-pay/out-of-pocket expenses. Is there any assistance available?
For those taking COPAXONE® who may need additional assistance with out-of-pocket expenses once insurance is applied, Shared Solutions® can help find financial assistance with co-pays, co-insurance, and deductibles, as well as help with the assistance qualification process.

Call Shared Solutions® at 1-800-887-8100.
I've never applied for financial assistance. Is there help available to get me through this process?
We know that financial assistance is a complex area, but your experience doesn't have to be. We're experts at navigating the system and helping to streamline the process for you.

To get started, all you have to do is call Shared Solutions® at 1-800-887-8100 and follow these 2 steps:

    1.    Have insurance, prescription, and income information available
    2.    Answer the phone during the enrollment process

The Case Managers at Shared Solutions® are dedicated professionals who are committed to helping secure access for you, and they will do whatever they can to make it happen.

Let Shared Solutions® help find the answers

For more information, visit our Benefits and Insurance page. If you'd like to speak with a Shared Solutions® Case Manager, don't hesitate to call 1-800-887-8100. This is what we're here for—to help you when and where you need it.



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COP112012821/111547
  • COPAXONE® (glatiramer acetate injection) is indicated for the reduction of the frequency of relapses in relapsing-remitting multiple sclerosis, including patients who have experienced a first clinical episode and have MRI features consistent with multiple sclerosis.

Important Safety Information About COPAXONE®

  • The most common side effects of COPAXONE® are redness, pain, swelling, itching, or a lump at the site of injection, flushing, rash, shortness of breath, and chest pain. These reactions are usually mild and seldom require professional treatment. Be sure to tell your doctor about any side effects.

    Some patients report a short-term reaction right after injecting COPAXONE®. This reaction can involve flushing (feeling of warmth and/or redness), chest tightness or pain with heart palpitations, anxiety, and trouble breathing. These symptoms generally appear within minutes of an injection, last about 15 minutes, and go away by themselves without further problems.

    A permanent indentation under the skin at the injection site may occur, due to a local destruction of fat tissue. Be sure to follow proper injection technique and inform your doctor of any skin changes.

    After you inject COPAXONE®, call your doctor right away if you develop hives, skin rash with irritation, dizziness, sweating, chest pain, trouble breathing, severe pain at the injection site or other uncomfortable changes in your general health. Do not give yourself any more injections until your doctor tells you to begin again.

    You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

#1 Prescribed RRMS therapy in the US*

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National MS Society Financial Assistance Program
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 Reminder: During the year many health care insurance providers and Medicare Part D programs release new information regarding benefit plans for the upcoming year. Be on the lookout for
your plan notice and call Shared Solutions® at 1-800-887-8100. We can
help walk you through
these changes.
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*IMS Health National Prescription Audit, May 2011. Data is proprietary to IMS Health.
 

COPAXONE® is a registered trademark of Teva Pharmaceutical Industries Ltd. Shared Solutions® is a registered trademark of Teva Neuroscience, Inc. autoject® 2 for glass syringe is a registered trademark of Owen Mumford, Ltd. COPAXONE CO-PAY SOLUTIONS™ is a trademark of Teva Pharmaceutical Industries Ltd. © 2011, Teva Neuroscience, Inc. All Rights Reserved. This site is intended for US residents only.

The brands listed are the trademarks and registered trademarks of their respective owners.